Shopify integration setup

Here are the simple steps for troubleshooting this:

First, you must connect DEAR to your Shopify store. It is possible to link several Shopify stores to a single DEAR account, with each linked store having its own independent catalog, logs and settings.The number of stores you can connect will depend on the number of integrations allowed in your subscription plan. You can view the number of allowed integrations and add extra integrations from the My Subscriptions page of your organization. 

1. Navigate to Integration → Shopify.
2. Click + to connect a new store. 
3. Click Connect to Shopify.
4. You will be redirected to the Shopify login screen. Enter your details and continue. 
5. You will be asked to confirm sharing data between Shopify and DEAR. Click Update App to continue.
6. You will be directed back to DEAR to complete the setup. 
7. Repeat these steps to connect as many Shopify stores as you require.

You will not be able to perform any operations on your Shopify store unless you authorize the connection between the store and DEAR.

1) Integration settings

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In the Setup tab, several integration settings can be customized.

Load orders from Shopify: Enable or disable loading of orders from Shopify. When disabled, no orders from Shopify will sync to Cin7 Core and the Load orders button will be hidden on the Pending orders tab. When enabled, sales will load according to your other settings’ configuration. 

Order lock date: The date entered in this field will be used as a cut-off point where no orders/payments before this date should automatically sync from Shopify to Cin7 Core. It is still possible to manually load orders from before this date. Payments/orders created after this date are not affected. This setting does not impact refunds, refunds for orders prior to the order lock date will work as normal. 

Pick, pack and ship processing mode for online sales

When pending orders are processed by DEAR, new sale tasks are created. This setting tells DEAR if it should try to auto pick, auto pack and auto ship sales downloaded from Shopify website, or import the order in draft stat If there is not enough stock on hand to pick the full quantity of products in an order, then pick will remain in the draft state, and pack and ship won’t be completed.

Fulfillment status for Shopify POS orders are managed from Shopify POS settings. See Fulfillment for Shopify POS orders for more information.

Enable partial fulfillment

In Shopify customers have the ability to make several fulfillments of the same order, or, partial fulfillment. This setting enables partial fulfillment from DEAR and export of detailed information about fulfilled items. When this setting is disabled, only the order ID and tracking number are exported, and any partial fulfillment will mark an order as fulfilled in Shopify. See Partial fulfillment for more information. 

NOTE: Shopify locations must be mapped one-to-one to enable this setting. Pick, pack, and ship processing mode for online sales must be any value except Load data from Shopify.